We'd like to update you on a few changes we have made at Abbey Physiotherapy that come into force from the week beginning 29 June 2020.
Firstly and most importantly Catherine is returning to work at the clinic this week. We have been really overwhelmed by the interest and support from patients returning to the clinic and are very pleased to be able to extend the number of sessions available for those wanting a face to face appointment.
We continue to screen and risk assess patients prior to booking in for remote or face to face appointments at the clinic, as per our previous email but one change that will take place to our previous arrangements is that we will be reinstating Room 2 as a treatment room and closing this as a waiting room.
The new arrangements will be that we will ask all patients due for an appointment to wait in their car and we will telephone you when we are ready to receive you. If you have not driven to your appointment and arrive early, we will ask you to wait outside but if the weather is inclement, you may enter using the intercom by the side door and use the refuge area on the landing outside the treatment rooms until your Physiotherapist is ready for you. If you do not have a mobile phone with you, please ring the intercom at exactly your appointment time and we will admit you. Should you not receive a telephone call from your Physiotherapist at the time of your appointment, again please use the intercom.
With the relaxation of the lockdown regulations, we are able to offer assessment and treatment for a wider range of patients and conditions, including, if indicated, patients who are shielding and wish to seek treatment. This is still all subject to satisfactory screening and risk assessment. Please contact us for further information
We continue to offer remote appointments for patients and again please contact us regarding this.
We continue to handle calls ourselves due to the current arrangements so please bear with us if we are unable to answer the phone. Where possible please contact us via email and we will endeavour to get back to you as soon as possible
We look forward to seeing you soon