First Consultation
If you would prefer more time for treatment on this initial appointment, you may wish to book in for 60 minutes.
At Abbey Physiotherapy we treat each client as an individual, your 1st appointment and treatment programme will not be an off-the-shelf package, but a recovery approach that will consider your goals when planning your treatment and rehabilitation.
Our physiotherapists are trained to recognise when physiotherapy is not suitable and can refer you for further investigations privately or request your GP refer you via the NHS.
It is important to us that you understand your condition before we start treatment so please feel comfortable asking questions about your diagnosis and care plan.
Physiotherapy Assessment
Your assessment will help to map out the nature of your physiotherapy treatment programme, which will take into account your current fitness level, lifestyle, work, any sporting activities and what levels of function you need to attain. This introductory physio assessment enables us to be able to indicate the likely timescale of rehabilitation.
With the remaining time after this, you will be offered a short treatment/self-management advice.
Treatments Tailored to your needs
Your injury needs to be accurately diagnosed to ensure that you can be treated effectively. Your assessment will help to map out the nature of your physiotherapy treatment programme, which will take into account your current fitness level, lifestyle, work, any sporting activities and what levels of function you need to attain. This introductory physio assessment enables us to be able to indicate the likely timescale of rehabilitation.
With the remaining time after this, you will be offered a short treatment/self-management advice.
Arriving at Abbey Physiotherapy
We are located on the first floor of the building. If you are unable to manage the stairs, please let us know in advance as we may be able to arrange a downstairs room.
When the Pharmacy is open (Mon – Fri 8.30 – 6.30 ) please enter via the Pharmacy and staff will direct you upstairs. Outside of these hours, please use the intercom by the side door and the Physiotherapist will allow you access.
Car Parking
This can be done in the Pharmacy or at the top of the stairs on the 1st Floor.
Doing so will allow you 1.5 hours of free parking It must be entered at each appointment to avoid a fine. If you struggle to do this, then please mention this to our receptionist or physiotherapist and we can do this with you.
Please note – car parking spaces are taken on a 'first come, first served' basis but there are usually plenty of spaces
Treatment
Your physiotherapist will discuss possible treatment options with you and decide where to start. This will incorporate your preference for treatments and our recommendations. For example, we may suggest acupuncture but if you have a fear of needles this may not be the best option for you!
Feedback from you is always important as this guides the best approach. It may be that you experience some soreness after treatment, this normally resolves within 24 hours. At each appointment, the Physiotherapist will ask about your response to treatment and adjust your treatment accordingly.
Treatment options may include:
From April 1st 2026
Treatment charges
You will have our undivided attention during your treatment time, If you choose acupuncture, this is included in the charge.
We do accept patients for treatment where an employer or health insurer is funding treatment.
Please supply us with all the relevant authorisation and membership details before you appointment.
Cancellation policy: If you are unable to attend your appointment, we require 24 hrs' notice.
Failure to do so will incur a 50% charge, which will need to be paid before any future appointment.
Please cancel via email where possible. Emails are monitored during evenings, weekends and bank holidays.
For those patients who have their treatment funded by a 3rd party, if this charge is not covered, then you will be personally liable.
Gift Vouchers
We sell gift vouchers if you wish to purchase a Physiotherapy treatment for someone else. We can post these out or you are welcome to contact us to collect them from our reception.











