We are really keen to offer our patients a safe opportunity to come and visit Abbey Physiotherapy, here at Abbey we have been working hard to make the changes required and avoid chances of passing on the COVID-19 virus. We spent some time with Jonathan on Saturday and asked him to feedback to us and other Abbey patients the clinic COVID-19 Policy implications to a visit. Here is the feedback that Jonathan gave us.
I booked in with Alison at Abbey Physio for a face to face appointment. She explained some protocols in preparation for a face to face meeting that re-assured me that the meeting would be perfectly safe. The protocols included as follows:
- I arrive at the clinic no more than 5 minutes before due time and wear a face mask and enter the side door, avoiding the pharmacy.
- I would follow signs to a waiting area that was designed to ensure social distancing.
- The Physiotherapist would greet me wearing surgical scrubs, mask and visor.
- I would wash my hands or use a sanitising gel and so would the Physiotherapist.
- We would talk from a distance and the treatment would be delivered with the Physiotherapist wearing apron and gloves.
- Post-treatment would be handwash again and I would exit down the wide corridor avoiding any personal contacts.
I arrived at the clinic on Saturday about ten minutes early, so used the car park as a layup point. With one minute to go, I buzzed the intercom and announced my arrival and Alison opened the door remotely, asking I would close it firmly after entering, which I did. I proceeded upstairs and was met by Alison in full scrubs, mask and visor. She said she would like to show me the whole of the facility to demonstrate how changes have been made and, since I was interested and we both thought it would be good, I took the brief tour.
Alison’s normal treatment room is now a waiting room with just a couple of chairs and a sanitising station. All soft furnishings are gone, to make the room easy clean. We then went into the treatment room and again I noticed it was all very minimalistic. The skeleton is even gone now! The face pillow is also gone and the treatment couch is purely the PVC upholstered bench with an overlay of tissue. The normal pillow and the velour face pillow both gone. There is no unnecessary kit anywhere. The means to record car registration is handled by Alison alone. We had a talk about my dodgy bicep then Alison put on apron and gloves to assess me as I lay on my back on the treatments bench. Following this, she demonstrated a number of exercises using some of the equipment at her disposal. I did not use the equipment as that could cause cross-contamination.
In summary, I am very confident that it is safe for a guy to visit the Abbey Physiotherapy clinic in these strange times and I do of course remain confident that I personally will be receiving the best treatment that is available for somebody in my condition.