Terms Of Use

Clinic privacy statement

Privacy Notice

Abbey Physiotherapy complies with the General Data Protection Regulations (GDPR May 2018) to protect your individual rights over your personal data.

Your personal details – what we need and why we need it
We collect certain personal details about you which includes your Name, Address and Date of Birth, contact phone numbers, and an email address if you have one. We also ask for your permission to take a facial photo to help identify you on your notes page and details of any third parties who are relevant to your course of treatment such as GP, Consultant, Employer, Insurance company, Medicolegal company and Solicitors.

We are also legally bound to keep a record of all assessment and treatment undertaken by the Physiotherapist.

We need this information to be able to identify you and keep accurate treatment records for you. If required and with your consent, we include some of this information in communications with the third parties listed above.

We may need to use this information to contact you regarding clinical matters such as change of therapist, appointment time, follow up on treatment outcomes etc

With your consent, we may also use this information for marketing purposes such as informing you of new services or offers relevant to them. This information DOES NOT get passed to external marketing agencies and you are free to opt out of this service at any time by contacting the Data Protection Officer here at Abbey Physiotherapy (Details below)

You have the right to withdraw consent and ask us to delete your data if you are no longer happy for us to hold it. However, we are required to store certain information under our Professional responsibilities as laid out by The Chartered Society of Physiotherapy, where the legal requirement for us to keep medical records is for a minimum for 8 years, (or longer depending on your age at the time of treatment) If you wish to change your consent or preference options, please contact the Data Protection Officer at the address below.

You also have the right to contact the ICO directly if you have any specific concerns about the handling of your data.

How is your personal data recorded and kept?
We keep your personal data and treatment records on our electronic notes package (Private Practice Software - PPS) which is password protected and encrypted when we back up. We also use computer files and online portals for some third party reporting.

If your treatment is being funded by a third party, we will also temporarily keep a paper file relating to your treatment which includes details of your funding party, policy and authorisation numbers and dates of treatment. When you have finished treatment with us this paper file is scanned to your notes and the paper file securely shredded.

All of our computers are password protected and each Physiotherapist has their own individual log on details which are known only to them. All cabinets with paper files in are locked when not in use, and both of our treatment rooms and also our reception office are locked with passcode access.

Any computerised clinical documents and online portals are password protected whether stored onsite or transferred off-site. Abbey Physiotherapy clinical and admin staff will keep all your personal information confidential and will only share this with the third parties if you have given consent for us to do so.

Data Protection Officer can be contacted via

Via email at ,

Using our contact form on our website www.abbey-physiotherapy.co.uk

Or by post at Abbey Physiotherapy, 1^st Floor Primary Care Pharmacy, 25 Coton Road, Nuneaton, Warwickshire, CV11 5TW

Website privacy Statement

What is this Privacy Policy for?

This privacy policy is for this website www.abbey-physiotherapy.co.uk and served by Funny Shaped Balls Limited and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.
Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ https://www.google.com/privacy.html ].
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in GDPR 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.

Your Personal Information

No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. Under GDPR 2018 you may request a copy of personal information held about you. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites, similar to; Physio First or Health and Care Professionals)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertiser's website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may, in turn, be saved on your computers hard drive. Users should, therefore, note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: bit.ly URL).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

v.2.2 July 2018 Edited & customised by:

Funny Shaped Balls Ltd

Irving Road

Southbourne

Bournemouth

BH6 5BG

Cookie Law

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

The law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our website and consent to cookies being stored on your computer.

What are cookies?

A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally-identifying information.

When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes.

Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.

Most common cookies

Session cookies

These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies

These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

First and Third-Party cookies

This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third-party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third-party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.

Exceptions

There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.

Our use of cookies

We use cookies to improve your experience on our websites and for functionality purposes, for example, if you choose to buy any of our products and services, you must consent to us placing a cookie on your computer;
We also use cookies to understand your usage of our website;

Further information can be found at
All About Cookies/.

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Get In Touch
If you think we can help you, why not contact us to enquire further or make an appointment. You can contact us by calling 024 7628 1133 or emailing us
You can also book an appointment by calling 024 7628 1133

or using the Book Online feature via our website. Or Why Not Get In Touch
Contact us at Abbey Physiotherapy, if you would like any support with the management of your condition.

We continue to see patients Face to Face in the clinic whilst maintaining strict cleanliness and a Covid safe environment