Abbey Physiotherapy complies with the General Data Protection Regulations (GDPR May 2018) to protect your individual rights over your personal data.
Your personal details – what we need and why we need it
We collect certain personal details about you which includes your Name, Address and Date of Birth, contact phone numbers, and an email address if you have one. We also ask for your permission to take a facial photo to help identify you on your notes page and details of any third parties who are relevant to your course of treatment such as GP, Consultant, Employer, Insurance company, Medicolegal company and Solicitors.
We are also legally bound to keep a record of all assessment and treatment undertaken by the Physiotherapist.
We need this information to be able to identify you and keep accurate treatment records for you. If required and with your consent, we include some of this information in communications with the third parties listed above.
We may need to use this information to contact you regarding clinical matters such as change of therapist, appointment time, follow up on treatment outcomes etc
With your consent, we may also use this information for marketing purposes such as informing you of new services or offers relevant to them. This information DOES NOT get passed to external marketing agencies and you are free to opt out of this service at any time by contacting the Data Protection Officer here at Abbey Physiotherapy (Details below)
You have the right to withdraw consent and ask us to delete your data if you are no longer happy for us to hold it. However, we are required to store certain information under our Professional responsibilities as laid out by The Chartered Society of Physiotherapy, where the legal requirement for us to keep medical records is for a minimum for 8 years, (or longer depending on your age at the time of treatment) If you wish to change your consent or preference options, please contact the Data Protection Officer at the address below.
You also have the right to contact the ICO directly if you have any specific concerns about the handling of your data.
How is your personal data recorded and kept?
We keep your personal data and treatment records on our electronic notes package (Private Practice Software - PPS) which is password protected and encrypted when we back up. We also use computer files and online portals for some third party reporting.
If your treatment is being funded by a third party, we will also temporarily keep a paper file relating to your treatment which includes details of your funding party, policy and authorisation numbers and dates of treatment. When you have finished treatment with us this paper file is scanned to your notes and the paper file securely shredded.
All of our computers are password protected and each Physiotherapist has their own individual log on details which are known only to them. All cabinets with paper files in are locked when not in use, and both of our treatment rooms and also our reception office are locked with passcode access.
Any computerised clinical documents and online portals are password protected whether stored onsite or transferred off-site. Abbey Physiotherapy clinical and admin staff will keep all your personal information confidential and will only share this with the third parties if you have given consent for us to do so.
Data Protection Officer can be contacted via
Using our contact form on our website www.abbey-physiotherapy.co.uk
Or by post at Abbey Physiotherapy, 1st Floor Primary Care Pharmacy, 25 Coton Road, Nuneaton, Warwickshire, CV11 5TW
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in GDPR 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.
No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. Under GDPR 2018 you may request a copy of personal information held about you. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites, similar to; Physio First or Health and Care Professionals)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: bit.ly URL).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
The law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our website and consent to cookies being stored on your computer.
A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally-identifying information.
Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.
These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.
These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).
This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third-party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third-party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.
There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.
Further information can be found at
All About Cookies/.
Contact us at Abbey Physiotherapy, if you would like any support with the management of your condition.